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10 Most Frequently Asked Questions by Enzie Stair’s Customers

Question 1 – How high can an Enzie Stair case go?

An Enzie Spiral Stair is made to suit your floor to floor height. There is no limit to the height you can go. However, the building authorities may require a landing every 18 risers.

Question 2 – Will my Enzie Stair comply with the building regulations?

The short answer is – Yes.

The longer answer is – The Building Control Accreditation Authority has determined that the Enzie Spiral Stair complies with the requirements of Clause DP2©, DP3 Vol1 and P2.5(b), P2. 5.2 Vol 2 as adopted by the Victorian Building regulations Registration Number V97/04, (providing you use a stair suitable for the application).

You can take advantage of the free design service we provide to help with this process,

Question 3 – What area of living space am I going to lose if I install an Enzie Stair?

The space taken up by an Enzie Spiral Stair will depend entirely on the size of the stair and the design that you choose. The space that the Spiral staircase will take up is reflected in the diameter of the spiral staircase. It should be noted that this space taken up on both floors. To determine the actual space used, you may use the free design tool on the website or our free design service. This will give you all the measurements you need plus a design of the layout on both levels.

Question 4 – Is a deposit required?

A deposit is not generally needed if you are purchasing one of our spiral staircases; however, payment before delivery is required.

If you are looking to purchase a Helical staircase a deposit will be required.

Question 5 – Is it a one size fits all kit solution?

No. Enzie Spiral staircases are modular in design, however each spiral stair case is custom made to order.

Question 6 – Can I install my Enzie spiral stair myself?

Of course! Any competent handyman or builder would be able to follow our installation instructions for our spiral stairs. Plus, help is always just a phone call away. Enzie also offer an installation service.

Question 7 – What type of footing will I need?

Timber and concrete floors are adequate (see our data sheets). External stairs may need concrete footings for both the column and bottom posts.

Question 8 – When is the ideal time to install my Enzie Spiral Stair?

As the Enzie spiral stair case is pre-finished, the best time to install it is after all the dirty trades are finished and the plaster, that is the fixing stage.

Question 9 – Is the landing supplied?

Internal Enzie Spiral Staircase landings are constructed from 90mm x 45mm pine framing with particle board on top. This material is not normally supplied unless Enzie has arranged installation. In this case the landing is fixed, but not lined or trimmed. Pre-fabricated steel landings may be used inside, but a template is necessary to ensure accuracy of the fabrication.

External Enzie Spirals staircases can be fitted with a timber landing as an extension of a timber deck or with a prefabricated steel landing.

Question 10 – Are Enzie Stairs Weatherproofed?

For external use Enzie Spiral staircases can be made from a few different materials. The decision on which material to use will depend on the external environment conditions where your spiral staircase will live.

Refer to the Enzie Fast Sheet Cleaning and Maintenance of Steel Spiral Stairs and ‘The Hostile Environment Article’ for more information.

Enzie Stairs – Made in Australia

A few weeks ago an Enzie customer came in to out new factory to discuss is stairs. Being ever so proud of our new factory set up William invited the customer out into the factory to watch his (the customers) own treads being cut on the computerised CNC machine. Needless to say said customer was blown away.

Wow, I thought that my stair was going to come in parts, shipped in from China! Was the customer’s reaction, I had no idea that you designed and made everything here in Australia, he continued.

These (the customers) comments were the inspiration for this article on how we design and construct  our products – right here Australia.

With over 45 years in the spiral stair construction business, we know our ‘stuff’. Though out this time Enzie stairs has created the a process that strives to give our customers piece of mind from the design process, though the production of the stair, and until the stair case has been delivered and installed. But wait there is more, we also offer a life time guarantee on our product. This Guarantee is not just lip service, our proven longevity in the business shows that we have been and will be around to honour this guarantee.

The Beginning

From the time you contact us for a quote, the design process begins. Understanding your needs, your price range and the purpose stair we set to work on designing the spiral stair case for you.

So we can give you your all important quote.

Design stage

Once we have all the information on your staircase and you have ordered your staircase. Enzie set to work on creating a 3D CAD file on all the parts that will be made (in our Australian factory), specifically for your stair. This information is key, as it is from this 3D CAD file, that our computer operated Laser Machine and CNC machine makes and/or cuts out many of the parts for your stair.

Having the ability to create this computer generated files also enables us to manage and store your stair information electronically so if we require this information in the future for any reason, we can access your file to re-produce any parts necessary.

Production

Enzie stairs have invested time, energy and money machinery and technology to improve the accuracy and quality of their product, over the years. And are always looking for ways to improve and evolve their product and service.

It is with all the information produced at the design stage and from our 3D CAD computer generated paperwork that drawings and work orders are produced.  These work orders are then used in our Australian factory to create your spiral or helical staircase. As all Enzie Stairs are customised to suit your particular needs, we model your stair design in 3D for cutting, by our CNC computer controlled machinery. This enables cutting to an accuracy of 0.2mm.

Having the ability to manufacture and produce stairs and stair parts gives our customers piece of mind that should something get damaged on their staircase in the future, Enzie stairs will be there to re-produce any parts necessary, to repair their staircase.

Construction of our Spiral Stairs

The first Enzie Staircase was designed and by Bryan Mackenzie some 45 years ago. Wanting a Spiral Staircase and not being able to find one here in Australia Bryan Mackenzie set about designing a spiral staircase that suited his own needs. At this time Bryan also recognised that there was a gap in the Australian Stair market and Enzie Stairs was born.

The Spiral Stair design that Bryan created is modular and self-supporting.

This makes the staircase easy to transport, easy to install and if in the future you need to move it, it is easy to take down and re-assemble in another location. While our Enzie Spiral staircases are modular in design, each spiral stair case is custom made to order, to the customer specifications.

Enzie Stairs and the different Handrail/Balustrade Options.

As I am sure you already know Enzie Stairs currently offers four different designs in their spiral stair range. In this article I thought we would focus on the Handrail/Balustrade options offered with in each series. Most of Enzie’s stairs have a modular Handrail/Balustrade system. Made in our Australian Factory, our stairs are designed on site in a 3D CAD computer program and then custom made for each customer, according their individual stair needs.

So let’s start with defining the terminology:

What is the difference between a handrail, balusters and balustrade?

The ‘Handrail’ is the rail that you hold on to as you walk up or down stair.

‘Balusters’ are the uprights that sit under the handrail and support the handrail.

While the ‘Balustrade’ is the barrier that prevents you from falling off the stair, and supports the handrail. The balustrade can take many forms, i.e a series of upright rods, a parapet wall, or a glass panelling.

Classic Spiral Stair Series

The Enzie Classic Spiral Stair Series offers;

  • a H Balustrade
  • a H-S Balustrade and
  • an enfold panelling.

The design of both H and the H-S Handrail is very similar. The difference between the two being in the spacing between the steel upright Balusters. Note: There are also different Baluster designs available.

The H- Balustrade has 3 balusters per tread paced up to 180mm, with a round handrail on top;. This spacing is larger than what you will find on most staircases. This spacing complies with the BCA regulations as outlined by our Certificate of Accreditation. This Accreditation is issued by the Building Control Commission, though is not deemed acceptable NSW and Qld.

The H-S Balustrade has an extra baluster per tread, bringing the number of balusters per tread up to four again with a round handrail op top. This brings spacing of the balusters down to less than 125mm on the stair, which not only complies with the Building Control Commission it also complies with the ‘Deemed to Satisfy’ component of the BCA and is required in both NSW and QLD.

Enfold Panels are the final Balustrade option offered in the Enzie Classic Spiral Stair series. These enfold panels are offered in both glass and aluminium and they fully enclose the staircase and steps.

Universal Spiral Stair Series

The Enzie Spiral Stair series offers an amazing range of Balustrade options, with even further choices of materials and styles with in of the handrail options.

The Enzie Spiral Stair series offers;

  • Enclose Balustrade
  • Standard Balustrade
  • Mac Balustrade
  • Echuca Balustrade
  • Lucinda Balustrade

Enclose Balustrade offers 3 different options.

Option One – Solid Enclose.

Elegantly wraps your Enzie Universal Spiral Stair with a solid aluminium wrap. This substantial structure offers privacy security and simplicity. The handrail can be mounted of top of the balustrade or inside and below the top of the wrap

Option Two – Perforated Enclose

An element of transparency is attained with a perforated wrap. This option manages to maintain a balance of transparency without losing the security, privacy and simplicity of the Solid Enclose. Like

Option Three – Laser Cut Enclose. The handrail can be mounted of top of the balustrade or inside and below the top of the wrap

Laser cutting technology allows you to design your own unique shape pattern or picture to be cut into the enclose panel. The handrail can be mounted of top of the balustrade or inside and below the top of the wrap

Standard Balustrade

This handrail design is based on the famous Enzie H series Balustrade first made available in the Enzie Classic Spiral Stair series. A critical difference however is that this design allows for a thicker handrail made from 32mm steel and thicker 22mm uprights

Mac Handrail

The sweeping lines of the stainless steel tubing, paired with a thicker handrail in either timber or stainless steel material leads the viewer’s eye up and around the staircase, enhancing any already elegant form.

Universal Echuca Balustrade

This Balustrade solution takes simple timber slats and turns them into an elegant privacy shield.

Economy Balustrade

This adjustable steel Handrail/balustrade option is currently only available for the 1300 and 1500 diameter Universal stair. This option does allow the buyer to spend a little less but still enjoy the universals stair series.

Universal Lucinda Balustrade

The Universal Lucinda Handrail/Balustrade allows for a clear or coloured curved toughened glass to be matched with a timber or stainless handrail.

The Z Tread Spiral Staircase

The Z Tread Spiral Staircase comes with the Enclose Balustrade system.

The 6 Steps when Purchasing a Spiral Staircase from Enzie.

Making an Inquiry.

So you are interested in purchasing a stair, feel free to contact us with all your questions. We love to talk stairs and we welcome every opportunity to do so . Whether it is just a general question or you are looking for specific information we are happy to answer all your the questions.

The Design.

The Design stage is an interactive one between our Enzie representative and you the customer. The idea is for you (the customer), to explore the different staircase options available for the diameter and layouts. Other considerations are the location of the stair and options such as balustrading, finishes, timber selection if appropriate and colour.

The Quote

Once the design has been decided upon, the Enzie representative will create a quotation of cost for your spiral staircase.  The quotation will list all of your Customer selections for your  spiral staircase.

If you the customer is unsure, it is possible to get a few different quotes on the different options you are interested in, to help you make a decision.

At this stage a site visit may be arranged, though at this stage it is not always necessary and a quotation can be created from plans and drawings.

Things to note at this stage:

  • The quotation price has an expiration date and is good for three months only
  • When a site check is carried out the price of the stair may change slightly if the floor to floor height is not as listed on the quote.

Check Measure

Before your Spiral Staircase can be scheduled for production, a site check by the installer is carried out. The installer will check:

  • The floor to floor height has not changed
  • The area where the spiral stair is suitable
  • That there is sufficient space for the staircase to fit.

Your Staircase is Made

Yes it is manufactured here in out Melbourne Factory. Before we start to manufacture your stair case, Sarah in the office will give you a call to see if you are ready to accept your stair. She will send you a copy of your invoice and may ask you to pay for your staircase.  Because we believe in the “Just In Time Principles’ we do not like to make stairs that cannot be delivered to site once manufacturing is completed.

We also will be arranging for the installation of your staircase with our installers once your stair is complete

Delivery and Installation

Your stair case may be picked up or we can arrange for your staircase to be delivered onsite. Your staircase must be fully paid for before it will leaves our factory.